Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at headswan@swanfeatherhouse.com. We will then email you a shipping return label and initiate any refunds.

You can always contact us for any return question at headswan@swanfeatherhouse.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will refund any unwanted items on the payment method used in your order.

We want to make sure you are happy with your purchase and love feedback ~ so please don't hesitate to email with any questions. We will try to get back to you within 24 hours. Thanks!